Track my order
Enter the tracking number you received by email when your parcel shipped. Tracking opens on 17TRACK, compatible with all our carriers.
No number yet? Orders ship within 48–72 business hours. After that, check your spam folder then contact us with your order number.
Where is my order?
As soon as your parcel leaves our warehouse, you receive an email with your tracking number and a direct link to the carrier. This email usually arrives 48 to 72 business hours after your order.
I haven't received the tracking email
- Check your spam folder and the "Promotions" tab of your mailbox.
- Check the email address entered at checkout (a typo is enough).
- If the order is less than 72 business hours old, it is probably still being prepared.
After 72 business hours with no news, write to hollypaws@outlook.fr with your order number: we will locate your parcel.
Estimated times
| Destination | Preparation | Estimated delivery |
|---|---|---|
| United States | 48 to 72 business hours | 8 to 15 business days |
| Canada | 48 to 72 business hours | 8 to 15 business days |
| United Kingdom | 48 to 72 business hours | 7 to 15 working days |
| France | 48 to 72 business hours | 6 to 12 business days |
| Spain | 48 to 72 business hours | 6 to 12 business days |
These times are indicative and may be a few days longer during the holidays.
My parcel is stuck or lost
If tracking hasn't moved for more than 7 days, contact us. If you added Shipping Protection, we reship your order at no cost as soon as you report it.